At 234game, we take the privacy of every Pakistani player seriously. This Privacy Policy explains in plain terms — backed by proper legal language — exactly what personal data 234game collects from you, why we collect it, how we use it, who we share it with, and what rights you have over your own information. Read it in full before registering your account.
Our Privacy Principles
These six commitments summarise how 234game handles your personal information. Full legal detail follows in the policy below — please read the complete document before using the platform.
234game does not collect personal data beyond what is required for account operation, KYC compliance, payment processing, and responsible gaming obligations. We do not build marketing profiles from your gaming behaviour and we do not sell your data to third-party advertisers.
All personal data transmitted to and from 234game is encrypted via 256-bit SSL. Sensitive data — including CNIC documents, payment records, and login credentials — is stored using industry-standard encryption at rest. 234game's security infrastructure is reviewed regularly under our international gaming licence.
234game does not sell, rent, or trade your personal data to any third party for commercial purposes. Data shared with third parties is limited strictly to what is necessary: payment processors (JazzCash, EasyPaisa, HBL, etc.), KYC verification partners, game studio providers, and regulatory authorities where required by our gaming licence.
As a 234game player, you have the right to access a copy of the personal data we hold about you, to request corrections of inaccurate data, and to request deletion of your data subject to our legal retention obligations. Submit any data rights request by contacting our support team at the address listed in this policy.
CNIC documents submitted for KYC verification are processed by 234game's compliance team and authorised KYC verification partners only. They are stored encrypted, accessed only when required for compliance purposes, and are never shared with third parties outside of regulatory reporting obligations under our gaming licence.
When 234game updates this Privacy Policy, registered players are notified via SMS to their registered Pakistani mobile number. The updated policy is published at 234game.org/privacy-policy with the effective date clearly marked. Continued use of the platform following an update constitutes acceptance of the revised terms.
1.1 The data controller for personal information collected via the 234game Platform (234game.org) is the legal entity holding the international gaming licence under which the 234game platform operates ("234game", "we", "us", or "the Company").
1.2 234game determines the purposes and means of processing personal data collected through the Platform, including registration data, transaction records, KYC documents, and gaming activity data.
1.3 For all data protection enquiries, access requests, and complaints, players may contact 234game's data protection contact point as detailed in Section 18 of this policy.
2.1 This Privacy Policy applies to all personal data collected, processed, and stored by 234game in connection with:
2.2 This policy does not apply to third-party websites, payment processors, or game studio platforms that may be linked from or integrated into the 234game Platform. Those parties operate under their own privacy policies.
When you create a 234game account, we collect your Pakistani mobile number (in 03xx format), a chosen password (stored in hashed form — never in plain text), and optionally an email address. This information is required to create and maintain your player account.
For KYC verification — required before any withdrawal can be processed — 234game collects: your full legal name as it appears on your CNIC, your CNIC number, your date of birth, your residential address, and photographic images of both sides of your Computerised National Identity Card.
234game collects records of all deposits and withdrawals made through your account, including the payment method used (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Raast, or USDT TRC20), transaction amounts in PKR, timestamps, and transaction reference numbers. 234game does not store full mobile wallet PINs or bank account passwords.
234game collects a full record of all gaming activity conducted through your account: all bets placed, game types played, session durations, win and loss records, bonus activations, and responsible gaming tool usage. This data is required for regulatory compliance, dispute resolution, and responsible gaming monitoring under our international gaming licence.
When you access the 234game Platform, we automatically collect certain technical data including: IP address, browser type and version, operating system, device type (mobile/desktop), screen resolution, referring URL, pages visited within the Platform, and session timestamps. This data is used for Platform security, fraud prevention, and performance optimisation.
If you contact 234game's customer support team — whether via live chat, email, or SMS — we retain a record of all such communications including the content of the conversation, the date and time, and the support agent handling the query.
| Data Category | Primary Purpose | Required? |
|---|---|---|
| Mobile number & password | Account creation and login authentication | Mandatory |
| CNIC name, number, photograph | KYC age & identity verification for withdrawals | Mandatory for withdrawals |
| Transaction records (PKR) | Payment processing, regulatory reporting, disputes | Mandatory |
| Gaming activity records | Compliance, responsible gaming monitoring, dispute resolution | Mandatory |
| IP address & device data | Security, fraud prevention, geo-compliance | Automatic |
| Email address | Account notifications, support communications | Optional |
4.1 234game processes your personal data for the following specific purposes:
234game does not use your personal data for: selling to third-party advertisers; building external marketing profiles; automated decision-making that produces legal or similarly significant effects on players without human review; or any purpose not listed in this section.
5.1 234game processes personal data on the following legal bases:
6.1 234game does not sell, rent, or trade your personal data. We share data only as described in this section and only to the extent necessary for the stated purpose.
6.2 Payment Processors. Transaction data (amount, method, timestamp, reference number) is shared with the relevant payment processor — JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Raast, or the applicable cryptocurrency network — solely to process your requested deposit or withdrawal.
6.3 KYC Verification Partners. CNIC document data and identity information may be shared with 234game's authorised KYC verification partners for the purpose of conducting the required identity and age verification. These partners are contractually bound to process such data only for the stated purpose and to maintain equivalent data security standards.
6.4 Game Studio Providers. When you launch a game from a third-party studio (Pragmatic Play, PG Soft, Jili, or similar), your account ID and game-round data are transmitted to the studio's platform to facilitate gameplay and game round settlement. These studios hold their own licensing and data processing agreements.
6.5 Regulatory & Legal Authorities. 234game may disclose player data — including transaction records and gaming activity — to regulatory authorities, law enforcement, or government bodies where required to do so by its gaming licence obligations, applicable law, or a valid legal order. We will endeavour to notify you of such disclosures where legally permitted to do so.
6.6 Corporate Transactions. In the event of a merger, acquisition, or sale of all or part of 234game's business, player personal data may be transferred to the acquiring entity as part of the transaction. Players will be notified of any such transfer in advance where practically possible.
7.1 All financial transactions on the 234game Platform are conducted in Pakistani Rupees (PKR). 234game maintains a complete transactional record for every deposit and withdrawal on your account, which is retained for the period required by our gaming licence's financial record-keeping obligations.
7.2 234game does not store your JazzCash MPIN, EasyPaisa MPIN, HBL/UBL/Meezan Bank online banking password, or any other mobile wallet or banking authentication credential. Payment authentication takes place directly within the relevant payment provider's own secure environment.
7.3 For cryptocurrency transactions (USDT TRC20), 234game retains the wallet address used and the transaction hash on the public blockchain. All on-chain data is by nature publicly visible and falls outside 234game's ability to delete or modify.
8.1 CNIC documents submitted to 234game for KYC purposes are processed under strict access controls. Only 234game's compliance personnel and authorised KYC verification partners may access these documents. Access is logged and audited.
8.2 CNIC images are stored encrypted at rest using AES-256 encryption or equivalent. Transmission of these documents to 234game's systems occurs over TLS-encrypted connections only.
8.3 234game does not use CNIC document data for any purpose other than: (a) confirming your identity and age eligibility as required by our gaming licence; (b) regulatory reporting where required by law; and (c) resolving account disputes where identity confirmation is necessary.
8.4 Following account closure, CNIC document data is retained for the minimum period required by 234game's regulatory obligations — typically 5 years from account closure — after which it is securely and permanently deleted.
9.1 The 234game Platform uses cookies and similar tracking technologies to provide core functionality, maintain your login session, remember your preferences, and analyse Platform usage patterns to improve the service.
9.2 Session Cookies. Required for maintaining your authenticated login session across page navigation. These are deleted when you close your browser or log out.
9.3 Functional Cookies. Remember your language preference (Urdu or English), game lobby view settings, and other user-interface preferences. Retained for 30 days.
9.4 Analytics Cookies. Used to collect anonymised data about how players navigate the Platform — including which pages are visited most often and where users exit — to improve Platform design and performance. This data is aggregated and cannot be used to identify individual players.
9.5 Security Cookies. Used to detect and prevent fraudulent access attempts, CSRF attacks, and session hijacking. These cookies are essential to Platform security and cannot be disabled without impairing the security of your account.
9.6 You may configure your browser to reject or delete cookies. Note that disabling session and security cookies will prevent you from logging into your 234game account and accessing the Platform.
10.1 234game retains personal data for the minimum period necessary to fulfil the purpose for which it was collected and to comply with our legal, regulatory, and gaming licence obligations. The following general retention periods apply:
| Data Type | Retention Period |
|---|---|
| Account registration data (mobile number, password hash) | Duration of account plus 5 years from account closure |
| KYC documents (CNIC images and data) | 5 years from account closure (regulatory requirement) |
| Financial transaction records (deposits & withdrawals) | 5 years from transaction date (gaming licence requirement) |
| Gaming activity records (bet history, game rounds) | 5 years from the date of each gaming session |
| Customer support communications | 3 years from date of last communication |
| Self-exclusion records | Permanently retained (required to enforce re-registration blocks) |
| Technical & device data (IP logs, session data) | 12 months from collection |
| Analytics cookie data (anonymised) | 26 months from collection |
11.1 234game implements a multi-layered security architecture to protect player personal data from unauthorised access, disclosure, alteration, and loss. Key security measures include:
11.2 While 234game implements industry-standard security measures, no internet-based system is completely immune to security risks. We encourage all players to use a unique, strong password for their 234game account, enable SMS OTP, and to log out of the Platform when using shared devices — particularly important for players accessing 234game from shared family devices in Lahore, Karachi, or other major Pakistani cities.
12.1 As 234game operates under an international gaming licence, some of your personal data may be transferred to and processed in countries outside Pakistan. This applies to data shared with: 234game's hosting infrastructure providers; KYC verification partners operating in the jurisdiction of 234game's gaming licence; and game studio providers whose servers may be located internationally.
12.2 Where personal data is transferred internationally, 234game ensures that appropriate safeguards are in place — including contractual data protection clauses with receiving parties — to maintain a standard of data protection consistent with this Privacy Policy.
13.1 The 234game Platform is strictly for adults aged 21 and above. 234game does not knowingly collect personal data from individuals under the age of 21. If 234game identifies or is notified that a player is under 21, their account will be immediately closed, their data will be deleted to the extent permitted by our regulatory obligations, and any funds held in the account will be handled in accordance with our Terms & Conditions.
13.2 If you believe that a minor (under 21) has registered a 234game account, please contact our support team immediately at the address in Section 18.
14.1 Subject to applicable law and 234game's regulatory obligations, you have the following rights in relation to the personal data we hold about you:
14.2 To exercise any of these rights, contact 234game's support team with your registered mobile number and a clear description of your request. We will respond within 30 calendar days. We may need to verify your identity before actioning a data rights request.
15.1 With your consent, 234game may send promotional SMS messages to your registered Pakistani mobile number informing you of bonus offers, PSL betting promotions, new game launches, and platform updates. Consent for marketing communications is obtained during account registration and is entirely optional — withholding consent does not affect your access to 234game's core services.
15.2 To opt out of marketing SMS at any time, contact 234game's support team via live chat or email with your registered mobile number and a clear opt-out request. Your preference will be updated within 48 hours. Note that transactional SMS messages (deposit confirmations, withdrawal notifications, OTP codes, and security alerts) are not marketing communications and will continue to be sent regardless of marketing opt-out status.
16.1 The 234game Platform integrates third-party services to deliver its full functionality, including: game studio platforms (Pragmatic Play, PG Soft, Jili, and others), payment processors (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Raast), and KYC verification partners. When you interact with these integrated services, their own privacy policies and data handling practices apply.
16.2 234game is not responsible for the data practices of any third party whose service is integrated into or linked from the Platform. We recommend reviewing the privacy policies of any third-party provider whose services you use in connection with 234game.
17.1 234game may update this Privacy Policy from time to time to reflect changes in our data practices, regulatory requirements, or Platform functionality. Material changes will be communicated to registered players via SMS notification to their registered Pakistani mobile number at least 7 days before the change takes effect, alongside a prominent notice on the Platform.
17.2 The updated Privacy Policy will be published at 234game.org/privacy-policy with the new effective date clearly indicated. Continued use of the Platform after the effective date of any update constitutes acceptance of the revised Privacy Policy. If you do not accept the revised policy, you must discontinue use and contact us to close your account.
18.1 For all data protection enquiries, access requests, erasure requests, and marketing opt-out requests, please contact the 234game data protection contact point:
Email:
Live Chat: Available 24/7 within the 234game Platform after login
Support Hours: 24 hours a day, 7 days a week, in Urdu and English
Response Time: Data rights requests responded to within 30 calendar days of verified receipt
18.2 If you are not satisfied with 234game's response to a data protection complaint, you may escalate your complaint to the regulatory authority overseeing 234game's gaming licence jurisdiction. Details of the applicable regulatory authority are available upon request from our support team.
This Privacy Policy was last reviewed and updated on 1 January 2026. The version published on 234game.org/privacy-policy at any given time is the current governing version.
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